Pipkins - Products (Workforce Management for Call Centers

Enterprise Workforce Management ...Since 1983

Products

Vantage Point

Vantage Point is our premier enterprise product featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, call center workforce management and performance management.
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WorkforceScheduling.com

WorkforceScheduling.Com offers the same comprehensive functionality as our premier product, Vantage Point, but with the added benefits of a low cost, subscription-based, hosted solution. This product was designed to meet the specific needs of the small, mobile, or seasonal call center.
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Merlang Call Center Consultant

Merlang Call Center Consultant is our introductory product suitable for individual call center consultants or managers - featuring enhanced Merlang (Modified-Erlang) calculations to provide answers for staffing, trunking, profits, and service level questions.
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