News and Press Releases

Pipkins to Participate in 2011 Call Center Optimization Forums
Highly Anticipated Fourth Annual Event Will Provide Contact Center Professionals with Groundbreaking Strategies and Proven Best Practices to Boost Performance and Profitability
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Pipkins Participates in At-Home Agent Seminars
Seminars Facilitated by At-Home Industry Leader, Michelle Rowan
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Cicero Inc, Partners with Pipkins, Inc. to Deliver Contact Center Solutions
Press Release
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Pipkins Celebrates Twenty Seven Years of Excellence
Workforce Management Solutions Company Reports Increased Customer Base and Significant Software Upgrade for 2010
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Contactual partners with Pipkins to provide workforce management to contact center customers
Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software
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Leading Workforce Management Provider, Pipkins, Receives Two Prestigious Awards From Industry Experts
Pipkins Rated Highest Among Workforce Management Vendors; Industry-First Real-Time Adherence Global View Named Workforce Management Product of the Year
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Registration Fee Waived for 2009 Call Center Optimization Forum
Technology Leaders Pitch In to Provide Opportunity for Contact Center Professionals to Learn Strategies and Best Practices to Survive and Thrive in Challenging Economic Climate
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Pipkins Receives Highest Ratings in Overall Customer Satisfaction in DMG Consulting LLC Report
Pipkins Rated Highest Among Workforce Management Vendors in Product Solution, Implementation, Service & Support, Training, and Professional Services in Leading Industry Analyst Firm's Customer Survey
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Economic Chaos, Looming Recession, Market Upheaval And Uncertainty
Four Reasons Why Now Is The Time To Buy Workforce Management Software
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Pipkins Ends 2008 With Important New Features
Newest Vantage Point Upgrades Further Reduce Call Center Overhead
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Pipkins Simplifies Multi-Site Agent Adherence Monitoring with New Graphic-Based 'RTA Global' Tracking System
Cuts Costs by Enabling One-Stop, At-a-Glance Status Checks for All Contact Centers
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Pipkins Ends 2007 on a High Note with New Upgrades
New features which significantly enhanced the ability of supervisors to track agent monitoring
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Real-Time Agent Adherence PLUS
A Breakthrough Visual System for At-a-Glance Agent Monitoring
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Customer Case Study: CaLLogix
CaLLogix Case Study
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Pipkins selected for membership in Avaya DeveloperConnection Program
Network of companies creates innovative, IP-enabled Intelligent Communications applications that extend value of multi-vendor networks
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Pipkins Inc. Annual User Group
Pipkins sees record attendance at annual user group meeting
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Customer Success Story: Nextel Partners, Inc.
Pipkins provides solution to a reporting problem for Nextel Partners, Inc.
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Voice Print, Syntora, and Pipkins Launch "Solution Made Easy^TM"
Leading Contact Center Software Developers Partner to Provide One Stop Workforce Optimization Shop
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Customer Success Story: Knights Direct
Knights Direct Saves Time and Improves Results By Using Pipkins Vantage Point
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Pipkins Vantage Point Adds New Pop-Up Message Tools To Help Call Centers Maintain Service Levels
Real-Time Alerts Can Now Be Issued for Schedule Non-Compliance
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Customer Success Story
Vermont Country Store
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Pipkins Teams with Syntora to Integrate Workforce Scheduling with Agent Productivity Tools for Peak Contact Center Efficiency
Agreement Will Help Improve Operations by Optimizing Agent Performance
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Texas Digital Systems Announces Partnership with Pipkins, Leading Provider of Workforce Management Solutions
Combined Forces Offer Customers Premier Call Center Solutions
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Navy Federal Credit Union Saves $800,000 in One Year by Adopting Pipkins' Software for Contact Center Scheduling
Savings Reflect Better Agent Utilization, Faster Call Handling and Reduced Toll Costs
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Pipkins Introduces Real-Time Intra-Day Optimization Suite
The First Complete Toolkit for Expediting Current-Day Staffing Changes in Call Centers
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New Agent Notification Module for Pipkins' Vantage Point Sends Pop-Up Alerts for Intra-Day Schedule Adjustments
Supervisors Can Send New Schedules, Request Overtime without Disrupting Operations
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MBS Books Reduces Labor Costs, Increases Agent Productivity by Adopting Pipkins' Vantage Point for Call Center Scheduling
System Eliminated $50,000 in Agency Temp Hirings in One Month Alone
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Pipkins adds Iontas technology to Vantage Point, enabling call centers to track agent computer use
Navigation Patterns Will Help Guide Training, Allow Scheduling To Reflect Desktop Activities
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New IVR Module for Pipkins' Vantage Point Software Streamlines Call Center Change Requests & Schedule Retrieval
Can Be Accessed by Both Agents and Supervisors
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Pipkins' Vantage Point Adds Intra-Day Schedule Re-optimization, Simplifying Current-Day Staffing Changes for Call Centers
Adjusts Schedules for Absences & Other Variables; Notifies Agents Automatically
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