Why Do Workforce Management Systems Fail?

What does an airline crash have in common with workforce management software? Both are based on the accuracy of mathematical equations and algorithms where even a small deviation in the equation can dramatically alter the outcome.

This article explains why many workforce management systems fail and discusses:

• Critical components for accurate forecasting
• The importance of Historical Trend Analysis and Pattern Recognition
• Assigning attributes to specific events

Why Do Workforce Management Systems Fail?(PDF file)